returns and refunds

Returns & Refunds

We want you to be satisfied with your purchase from North Texas Homebrew Supply.  If you have a problem with an order or product, please contact us and we’ll work with you to resolve it.

Returns
Unused, unopened merchandise in resalable condition may be returned within 30 days of purchase with proof of purchase.  Refunds will be issued to the original form of payment.

Ingredients & Perishable Products
For food-safety and quality reasons, yeast, hops, grain, malt extract, honey and other food or fermentation ingredients generally cannot be returned once they have left our control.

Custom & Measured Products
Products prepared specifically for an order - including milled grain, custom grain bills, and ingredients sold or measured in fractional quantities - are not returnable unless we made an error in preparing the order.

Used Equipment
Used equipment generally cannot be returned unless it is defective.  Please contact us if you experience a problem; many equipment issues can be resolved through troubleshooting, replacement parts, or the manufacturer's warranty.

Damaged, Defective or Incorrect Items
If an item is damaged, defective, or different from what you ordered, please contact us promptly.  We will work with you to arrange an appropriate replacement, refund, or other resolution.

Shipping Charges
Original shipping charges are generally non-refundable.  Customers are responsible for return shipping unless the return results from an error by North Texas Homebrew Supply or a defective or damaged product.

Starting a Return
Contact us before returning an item so we can confirm eligibility and provide return instructions.