pickup and shipping
Pickup FAQ
We make every effort to check the online orders and process them as quickly as possible. We do have a will-call desk. Please just check in with our team when you arrive and we'll get you back on your way as soon as possible.
Shipping FAQ
Similar to pick-up orders, we do make every effort to get your online order packaged and shipped the same day.
We always give you the best rate possible (usually deeply discounted) for the contents, destination, and requested carrier and service.
If you order an item on Friday that needs to stay cool (eg yeast), we may wait until Monday to ship it just so it doesn't get stuck on a delivery truck over the weekend.
Some products may have shipping restrictions due to size, weight, temperature sensitivity, or carrier requirements, eg we cannot ship pressurized CO2 or nitrogen tanks or cartridges.
Yeast & Other Temperature-Sensitive Products
We offer appropriate shipping options for temperature-sensitive products. Because conditions during transit are outside of our control, customers should select shipping methods (and ice products) appropriate for the weather and destination. Unless you've chosen overnight shipping for Saturday, an order with yeast on Friday will be held until Monday.
Questions?
Feel free to call or email us with ordering or shipping questions. We're happy to talk through it with you and get the best possible outcome ... 469-206-6227
Thanks for ordering with us!
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.