FAQ

Frequently Asked Questions

Do you mill grain?
Yes. We mill grain purchased from North Texas Homebrew Supply.  You can select milling when ordering or ask us in the store.

Can I buy grain in fractional quantities?
Yes.  Many of our bulk grains are sold by weight, allowing you to purchase the amount your recipe actually requires.

Can I order online and pick up at the store?
Yes.  Select Local Pickup during checkout.  We’ll notify you when your order is ready at our Dallas store.

Do you ship orders?
Yes.  We ship ingredients, equipment, and supplies throughout the United States.  Available shipping options and rates are shown at checkout.

Do you ship liquid yeast?
Yes.  We ship yeast and other temperature-sensitive products, with appropriate ice packs and packaging (please include ice packs where appropriate for your destination).  Customers should choose a shipping method appropriate for current temperatures and transit time.

Do you fill or exchange CO₂ tanks?
Yes.  We provide new filled tanks, and used tank refills and exchanges at our retail store.  Contact us if you have questions about a particular tank size or service.  We carry CO₂, nitrogen, and beer-gas.

Can you help me build or modify a recipe?
Absolutely!  We love building recipes with you, and have several resources at our disposable to come up with good ideas.  Our staff are experienced homebrewers and can help with recipes, ingredients, substitutions, equipment, and troubleshooting.

Do you carry supplies for beverages other than beer?
Yes!  We carry products for beer, wine, mead, cider, kombucha, sake, seltzer, Tella/Siwa, and other fermented beverages.

Do you offer classes?
Yes.  We periodically offer brewing, fermentation, kegging, water, yeast, hops, and other educational classes and events. Check our website or subscribe to our email list for upcoming dates.

Can you special-order something you don't normally stock?
99% yes.  Contact us with what you're looking for and we'll determine whether we can source it through one of our suppliers.  Occasionally, there are items with certain vendors that we can't get either.  Give us a call, we'll do everything we can to help you out.

What is your return policy?
Please see our Returns & Refunds page for eligibility, ingredient restrictions and instructions.

I'm new to homebrewing.  Where should I start?
Visit the store or contact us!  We can help you choose an appropriate recipe or kit and the equipment you actually need to get started without buying unnecessary gear.  We'd love to help you!